LEA · The AI agent for hotels and hospitality
Someone wants a sea-view room for August. It’s 01:20.
LEA is an AI agent for hotels and guesthouses that works alongside your front desk. It answers guests on WhatsApp and on your website the moment they get in touch, in your property’s name. It handles the questions reception hears forty times a day, then hands your team a booking request with the dates, the guests and every detail already attached.
€59 a month, plus usage credits for the conversations you actually have.
LEA
Your Hotel
online · AI agent
TODAY 01:20
Hi, do you have a sea-view room for 2 adults and 2 kids, 12 to 19 August?
Hi! Yes, our family sea-view rooms sleep four, and breakfast is included. Shall I send this to reservations so they can confirm a rate first thing?
Yes please. Is parking free?
It is, for all guests. Reservations will message you here in the morning. Anything else they should know?
A cot for the little one 👍
Passed to Reservations · 01:23
Family of 4 · sea view · 12–19 Aug · parking · cot needed · reply on WhatsApp
Example conversation
The problem
Guests plan their holidays at midnight.
People plan trips in the evening, on the sofa, with five tabs open. When they message you with a question and hear nothing until reception opens, many simply book the place that answered, often through a booking site that takes a commission from you.
It isn’t a lack of effort. Your night team is busy with late arrivals, and your day team has a lobby full of guests. Nobody can sit on WhatsApp answering “is parking free?” forty times a day. Someone else has to.
What the research says
Across 1.25 million sales leads at 2,241 companies, firms that replied within an hour were roughly seven times more likely to qualify a lead than firms that waited even one hour longer.
Oldroyd, McElheran & Elkington, “The Short Life of Online Sales Leads”, Harvard Business Review.
It wasn’t a hospitality study. But a guest asking about August is a lead, and leads go cold the same way everywhere.
What LEA does
A colleague who answers the questions, so your team can look after the guests.
LEA isn’t a pop-up that says “we’ll be in touch”. It’s an AI agent for hotels, and the closest comparison is a member of the front-desk team who works the night shift, every night, knows the house rules by heart and never forgets to pass on a message.
01
Replies in seconds, day or night
Every WhatsApp and website message gets a real answer straight away, in the guest’s own language. Check-in times, parking, pets, the restaurant, the pool, the airport transfer.
02
Turns questions into bookings
When someone asks about dates, LEA finds out who’s coming, when, and what they need, then sends the request to reservations or your booking page. More guests book direct, and fewer bookings carry a commission.
03
Hands over the whole story
Group stays, weddings, special requests: LEA passes them to the right person with a short summary, so nobody has to ask the guest to start again.
04
Your number, your name
LEA works through your property’s own WhatsApp Business number, so guests save your number, not ours. It’s also the safest way to stay on the right side of WhatsApp’s rules.
05
Keeps the records for you
Every conversation is logged in your CRM, so you can see which questions come up most and which ones turn into stays. Nobody has to copy messages out of the reception phone.
06
Tells people it’s an AI
LEA never pretends to be a person. It’s quick, warm and clear about what it is, and anyone on your team can step into a conversation whenever they like.
Getting started
Three steps. You only have to do the first one.
1
Have a 30-minute call
We learn how guests reach you today, your busiest questions, your seasons, and who on your team handles bookings, groups and complaints.
2
We set it up
Our team connects LEA to your WhatsApp Business number and your website, then teaches it your rooms, your facilities, your policies and your house style. You won’t have to touch a setting.
3
Requests arrive ready to confirm
Booking requests land with dates, guests and needs attached. Everything else is answered and logged without anyone at reception having to chase it.
Pricing
€59 a month. Then you pay for what you use.
No tiers to decode and no per-room fees. The monthly fee covers LEA itself. Conversations run on pay-as-you-go credits, so a quiet November costs less than a busy August, and you never pay for capacity you don’t use.
Priced so a twelve-room guesthouse can afford it and a two-hundred-room hotel doesn’t have to think twice. On the call we’ll work out what a typical month would cost you, using your own message numbers rather than ours.
LEA · AI agent for hotels
€59
/ month
+ usage credits, pay as you go
✓ Runs on your own WhatsApp Business number
✓ Chat on your website
✓ Booking requests sent to reservations
✓ Every conversation logged in your CRM
✓ Step into any chat, any time
✓ Set up for you by our team
Fair questions
What hotels ask us about an AI agent.
Will it make things up?
It answers from what you give it: your rooms, facilities, policies and opening times. If it doesn’t know, it says so and passes the question to your team. A wrong answer about a cot or a late check-in spoils a stay before it starts, so LEA is built to ask rather than guess.
Can it take bookings?
LEA collects the dates, the guests and what they need, then sends the request to reservations or points the guest to your booking page. Rates and confirmations stay with your team.
Will guests know they’re talking to AI?
Yes, LEA tells them. People mind being misled far more than they mind getting a quick, useful answer from software.
Does it replace reception?
No. It takes the repetitive questions so your front desk can look after the guests standing in front of it. Hospitality is still done by people.
Why do I have to use my own number?
Because guests should be talking to your property. Running LEA on your own WhatsApp Business number keeps the relationship with you, and shared or borrowed numbers are the ones most likely to be restricted.
What about GDPR?
LEA is built for businesses working under GDPR, and your guest data stays yours. We’ll show you exactly where conversations are stored before you decide anything.
Find out how many guests message you after reception closes.
Book a 20-minute call. We’ll look at how guests reach you now, show you how LEA would answer a typical question about your property, and tell you honestly whether it’s worth it for a place your size.
Book your callNo obligation. If it isn’t a good fit, we’ll say so.